FAQs
Frequently Asked Questions
At Home Hackers, we’re here to provide you with all the information you need about our products, services, and shipping. We prioritize our service and your satisfaction. If you have any further questions, please don’t hesitate to reach out to our customer service team.
General Questions
1. What types of products do you offer?
We offer a wide range of high-quality home goods and appliances for every part of your home, including kitchenware, bedding, cleaning supplies, and home decor. Each product is chosen for its quality, durability, and functionality to enhance your home experience.
2. Are your products guaranteed for quality?
Absolutely! We pride ourselves on providing quality products and stand behind each one with our satisfaction guarantee. If you receive a product that does not meet your expectations, we offer full refunds if returned within 30-days of purchase. If you have past the 30-day mark, please contact our customer service team. We're sure we can offer you a resolution.
3. Can I change or cancel my order after it’s been placed?
You can modify or cancel your order within a short window after placing it. Please contact our customer service team as soon as possible with your order details, and we will do our best to accommodate your request.
Shipping Information
4. What are your shipping times within the USA?
We strive to get your orders to you quickly! Shipping typically takes 10-12 business days within the United States but usually will arrive sooner.
5. How long does it take for international shipping?
For international orders, our shipping timeframes range from 12-14 business days. Please note that delivery times may vary based on location and customs processing, as well as available local carrier services.
6. Do you offer expedited shipping options?
At this time, we only offer standard shipping to ensure the best value for our customers. However, you can expect fast shipping with our current turnaround times.
7. Can I track my order?
Yes! Once your order has shipped, you will receive a confirmation email with a tracking number, so you can monitor its journey to your doorstep.
Returns and Exchanges
8. What is your return policy?
We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 30 days for a full refund, provided it is in new and unused condition. Please refer to our Return Policy page for detailed instructions.
9. How can I initiate a return?
To initiate a return, please contact our customer service team with your order information. They will guide you through the return process and provide you with the necessary return shipping label.
Customer Service
10. How can I contact customer service?
You can reach our customer service team via email at support@example.com or by calling our customer service hotline at (123) 456-7890. We’re available Monday to Friday, from 9 AM to 5 PM (EST).
11. Do you have a customer service chat feature?
Yes, we offer a live chat option on our website for immediate assistance. Look for the chat icon in the lower right corner of our web pages!
12. How can I provide feedback about my experience?
We welcome your feedback! Please feel free to reach out to our customer service team with your comments or suggestions. We value your input and continuously strive to improve our services.
13. Do you offer gift cards?
Yes, we do! Gift cards are available for purchase on our website, making it easy for your friends and family to choose their favorite home goods and appliances.
If you have any additional questions that aren’t addressed here, please don’t hesitate to get in touch with us. Thank you for choosing us for your home goods and appliances!